🎁 Free shipping this week only!

Customer Care

Returns & Refunds

Last updated: June 2026

30-Day Money-Back Guarantee If you are not satisfied with your Hydrogo Pro, you may return it within 30 days of delivery for a full refund of the product price.

Eligibility

To be eligible for a return:

  • Your return request must be made within 30 days of delivery
  • The item must be in original or lightly used condition
  • All included accessories must be returned with the product
  • Original packaging is preferred but not required

How to Start a Return

To start a return, email us at [support email] with your order number and reason for return.

Please do not send your item back before receiving instructions from our team. Our support team will reply with return instructions.

Refund Timeline

1
3–5 business days

After your return is received and inspected, your refund is processed to your original payment method.

2
3–10 additional business days

Your bank or card issuer may take additional time to post the credit to your account.

Return Shipping Costs

Free return shipping

For defective or damaged items — we cover the cost entirely.

$14.99 return shipping fee

For change-of-mind returns — deducted from your refund.

Damaged or Defective Items

If your Hydrogo Pro arrives damaged or has a defect, email us at [support email] within 14 days of delivery with photos or video of the issue.

We will review the issue and provide a replacement or refund where applicable.

Warranty

Every Hydrogo Pro is backed by a 2-year limited warranty covering manufacturing defects.

Warranty claims are handled separately from the 30-day return window. To start a warranty claim, contact us at [support email].

Non-Returnable Items

  • Gift cards
  • Promotional items
  • Items marked "final sale"

Questions about a return?

We're here to help — reach out any time.

Email support
← Back to store